Privacy Policy | MedCare + Solutions

MedCare + Solutions, LLC (“MCS+”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our products and services.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information:

Full name, date of birth, address, phone number, and email address
Insurance information (carrier, member ID, group number)
Prescription and physician information
Payment and billing information
Health-related information necessary to provide durable medical equipment and services
Website Information:

IP address, browser type, and pages visited
Cookies and usage data collected automatically when you visit our website
2. HOW WE USE YOUR INFORMATION

We use your information to:

Process equipment orders, rentals, and service requests
Verify insurance coverage and coordinate billing
Schedule and confirm deliveries and pickups
Provide equipment training, support, and follow-up care
Communicate with your prescribing physician or healthcare provider
Send appointment reminders, delivery updates, and service notifications
Comply with Medicare, Medicaid, and insurance billing requirements
Improve our website and services
3. SMS / TEXT MESSAGE COMMUNICATIONS

MedCare + Solutions, LLC offers SMS text message communications to patients and customers who have provided explicit written consent. We collect mobile phone numbers for the purpose of sending:

Delivery and pickup updates for medical equipment
Appointment and follow-up reminders
Equipment maintenance and supply reminders
Customer care and support notifications
Message frequency varies based on your equipment and service needs. Message and data rates may apply.

We do not sell, rent, or share your mobile phone number with third parties for marketing purposes.
You may opt out at any time by replying STOP to any message from us.
To request help, reply HELP or contact us at (956) 750-8040 or customercare@mcs-hme.com.
Opting out of SMS will not affect your medical care or equipment services in any way.
Consent to receive SMS messages is optional and not required to receive services from MedCare + Solutions, LLC.

4. HIPAA COMPLIANCE

MedCare + Solutions, LLC is a HIPAA-covered entity. All protected health information (PHI) is collected, used, and disclosed in strict accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.

We maintain a separate Notice of Privacy Practices that describes in detail how your PHI may be used and disclosed, and your rights regarding your health information. A copy is available upon request at our office or by calling (956) 750-8040.

We do not sell your protected health information.

5. HOW WE SHARE YOUR INFORMATION

We do not sell or rent your personal information. We may share your information only in the following circumstances:

Healthcare providers — to coordinate your care and fulfill equipment orders
Insurance companies and Medicare/Medicaid — for billing and coverage verification
Service providers — third-party vendors who assist us in operating our business (bound by confidentiality agreements)
Legal requirements — when required by law, court order, or government regulation
With your consent — when you have authorized us to share your information
6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. All staff members are trained on privacy and security practices in accordance with HIPAA and Joint Commission standards.

7. COOKIES & WEBSITE TRACKING

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may disable cookies in your browser settings; however, some features of the website may not function properly.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. CHILDREN’S PRIVACY

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. YOUR RIGHTS

You have the right to:

Access and review your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal and regulatory obligations)
Opt out of SMS communications at any time by replying STOP
File a complaint with the U.S. Department of Health and Human Services (HHS) if you believe your HIPAA rights have been violated
11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. CONTACT US

If you have questions or concerns about this Privacy Policy, please contact us:

MedCare + Solutions, LLC 6420 Polaris Dr, Ste. 200A Laredo, TX 78041 Tel: (956) 750-8040 Fax: (956) 750-8052 Email: customercare@mcs-hme.com Website: www.mcs-hme.com

Joint Commission Accredited · Medicare Enrolled · Serving Webb County & South Texas Since 2013